• Your questions answered


Frequently asked questions

Q: Do you pay mileage?

A: Estio only pay mileage if pre arranged for emergencies or if you are doing Homecare rounds. All mileage has to be agreed by the bookings team.


Q: How does a Temp to perm work (TTP) work?

A: A TTP is an ongoing position with one of Estio client where you will work set hours each week on a rota basis, to qualify for this role you must meet the client’s requirements and be fully flexible as you will work on a rota basis.

You will work through Estio for a set amount of weeks, so you will still send you timesheets to Estio and report any issues. After the set weeks are completed you will then transfer across to the client on a permanent basis and be employed by them. A TTP will also involve an interview with the client before you secure the position.

Please note while doing a TTP it’s your duty to inform the bookings team what shifts you are booked for week to week.


Q: Do I get paid for an interview or training?

A: As within any setting, job interviews are not paid for and are a requirement to secure the position.


Q: Who can fill out my timesheet?

A: Your timesheet has to be signed by a manager, senior or person leading the shift.

If you are lone working the person who takes over the shifts can sign as long as they work for the company. If you can’t get your timesheet signed you must let the office know ASAP.


Q: When does my timesheet need to be in by?

A: The deadline for timesheets is 4pm every Monday.


Q: How do I fill out my timesheet?

A: please refer to your example issued at induction; all parts of the timesheet must be completed.


Q: How do I send my timesheet in?

A: There are two main ways to send your timesheet all the contacts can be found at the top of your timesheet.

• WhatsApp
• Email


Q: What happens if I don’t get my timesheet in on time?

A: If your timesheet is late and you miss the payroll for that week you won’t be paid.


Q: How much notice do I need to cancel a shift?

A: As much notice as possible so that Estio is not letting our client down, please don’t accept a shift unless you are certain you can do it. 


Q: What’s the pay rate for that setting?

A: Please refer to your pay rates sheet you was given at induction, all settings are paid the same.


Q: How does it work with shifts-are they mainly ASAP’s?

A: Estio is an agency so we do have a mixture of shifts from asaps to a day in advance or a week. It’s up to yourself what days you work or what shifts you accept.


Q: Where do find your password for wageslips?

A: You will be provided with a wageslip password during your induction.


Q: How do I opt out of the pension?

A: To opt out of our pension scheme, please write to jamie.swan@esito.com and ask to be taken off. 


Q: Can I work in other areas of the country?

A: Of course, just ring your Bookings Consultant and ask them about the available roles in the area(s) you're thinking about working in.


Q: How do you purchase of training certifications?

A: Simply call your Bookings Consultant and they'll walk you through the process.


Q: How do I put my DBS on subscription?

A: Visit the .gov website here.


Q: Have you seen our app?

A: If you haven't, you can download it now from iTunes or PlayStore!


Q: What do I wear to work?

A: For a full description of what to wear to a shift please refer to the Acceptable Dress Code Guide in your Induction Pack.


Q: Where can I find Policies and Procedures?

A: Please see our Resources page

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