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Estio Healthcare Recieves All Star Feedback

Article Date: 24-01-2019

We’re happy to announce that we’ve had even more all-star feedback from our clients following a survey about the services we provide. This is a survey we frequently send out to Estio Healthcare stakeholders with the intent on finding out ways in which we can better our services.

As we provide a service that interacts closely with the quality of an individual’s life, we like to make sure that we’re doing everything possible to make sure our clients are feeling as independent and supported as they could possibly be.

The survey is constructed of four pages, for in-depth feedback so if there are improvements to the service that can be made, we can tackle the issue head on.

When asked the question below our client ticked ‘Excellent’ for each answer…

How would you rate:

  • The frequency of visits you receive from your consultant?
  • The frequency of telephone calls you receive from your consultant?
  • The ease of contacting your consultant?
  • Your working relationship with your consultant?

At Estio Healthcare we think of our consultants as the face and voice of our company, they’re the first point of call our clients can contact about anything – so it’s important that they’re helpful, respectful and on-the-ball at all times.

We asked a different client about the specific work that our staff provide. When asked how they felt about the quality of work the staff were putting in, one client stated “P***** will take on any work assigned.”  And “[Estio Staff] work hard as part of a team and are friendly and approachable.”

We ask this question because it’s not just the consultants that make up Estio Healthcare, we’ve got hundreds of Support Workers, Carers and Nurses with us – all of which work in different settings every day. It’s important that we see from our clients what they have to say about our staff as different settings might need different members of staff.

We are committed to ensuring that our partners for agency support staff are delivering a quality service. Don’t take it from us, take it from our clients, we do our best to provide a high quality service, every time.

For more information call us on 01422 357707 or email enquiries@estio.com

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