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Cancelling Shifts

Article Date: 21-02-2019

At Estio Healthcare we like to pride ourselves on our ability to get cover to clients in record timing, it’s kind of what we’re known for. However, sometimes candidates (you guys) do cancel on shifts.

And while it may sometimes be unavoidable and cancelling may be the only option, have you thought about the consequences on the other side of your cancellation.

If you’re thinking of cancelling a shift, please try and give us as much notice as possible so that we have time to inform the client and try find them a new worker to cover it. Like we said, we know sometimes life gets in the way, we’re not monsters – we just don’t like to leave our clients without cover.

One thing to note is that cancelling by text or email will result in a strike – when we do not cover a shift, another agency will. We need to speak to you over the phone to cancel a shift.

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